Kamis, 15 Desember 2011

AdWords on mobile helps Regtransfers reach its on-the-move customer base

For sectors like motoring where target customers are inherently on the move, mobile is a critical marketing and sales channel. Regtransfers, a UK market leader in the field of personal number plates, recognised that mobile offered an ideal way to reach their audience of gadget-loving, tech-savvy car drivers, and they embraced a suite of Google tools to help.

With Google AdWords, Regtransfers had driven users to its desktop website with considerable success, so they began their mobile activity by creating an AdWords for mobile campaign and simply replicated the keywords used in the desktop campaign.

They’d also found Sitelinks useful in the desktop campaign, and since mobile search ads offer the chance to present two Sitelinks, Regtransfers was quick to take advantage. The first Sitelink on their mobile search ads clicks straight to the inventory search facility; the second Sitelink employs click-to-call. This enables a potential customer to automatically reach the call centre without navigating to the website. There’s no need to copy, dial or re-key a phone number, making it that much easier to convert a browser into a customer.




Next Regtransfers launched an iPhone app to let customers search for registrations, make enquiries and complete purchases. As with click-to-call, the app removes barriers that might otherwise prevent easy engagement.

Finally, Regtransfers implemented remarketing campaigns both for desktop and mobile web users. Search ads first drive traffic to the site, but then if a visitor doesn’t sign up for future communication, download the app, obtain the magazine, make a phone call or email an enquiry, Regtransfers can remarket to them by displaying tailored ads on sites throughout the Google Content Network.

So what about the numbers? Since implementing their AdWords mobile campaign, Regtransfers’ mobile traffic has increased 100%. With a cost-per-conversion that is 48% less on average than on desktop, the click-through rate across the mobile campaign is 93% better than the desktop campaign that it’s based on. Regtransfers’ mobile AdWords campaigns are now delivering 73% more calls than when they first began.

To download the full Regtransfers case study, click here.

Posted by: Matt BrocklehurstProduct Marketing Manager
AdWords on mobile helps Regtransfers reach its on-the-move customer base
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