2. Every employee understands how this leads to customer retention, customer loyalty, customer advocacy and sustainable profitability.
3. Every action you and your employees take is based on a relentless commitment to meeting and exceeding customer expectations each and every day.
4. You constantly listen to the voice of your customers and change the way you do business in order to continually make it easier for your customers to do business with you.
5. You know your customer touch points and supporting internal processes and you constantly evaluate and improve these to reflect what your customers value.
6. Every one of your employees understand what he/she must do and is empowered to act in a manner which adds value to every interaction with both the paying customer and those within the organization that rely on them for their work.
You will find out why each of these six outcomes are important and learn how to create and implement a practical and hands-on plan for achieving them in order to maximize customer focus.
Click here and complete a free online assessment to determine your current level of customer focus.
Based on 20 years of hands-on practical expertise and extensive research of proven best practices, this book will enable you to develop and implement a comprehensive action plan for embedding customer focus throughout your entire organization, department or team.
Check out the details below about That’s Customer Focus and if you have the time check out:
The need to embed customer focus throughout your organization is greater than ever. (Amex Global Service Barometer)
You will learn what you need to do to deliver exceptional service, retain customers, earn customer loyalty, recover pro-actively and listen to the voice of the customer and you will be able to use the detailed instructions in this book to transform your organization into one exceptional customer-focus!
You will be able to develop and implement a detailed action plan for how you will maximize customer focus throughout your entire organization, department or team.
According to a recent AMEX study, your customers are placing significant emphasis on their service experience with you and this is having a major impact on their buying decisions. The best time to start is right now!
“This book outlines a winning strategy for embedding customer focus throughout your organization.” – Eric F., Toronto
"If you really want to understand how to create and sustain Customer Focus, this book is worth every penny."-Thomas W., Texas
We know you want value for your hard earned cash and you need a good reason before you spend it. Here are ten good reasons based on several independent research studies.
X. Between 85% and 95% of senior business leaders believe that the next competitive differentiator is Customer Experience. Implementing a comprehensive Customer Focus Strategy will give you a unique competitive advantage.
IX. Beyond price and quality, your customers value how they are treated. Only 12 -14% of customers leave for product reasons while 68…
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